dabu88 Privacy Policy

1 Introduction

dabu88 ("we", "us", "our", "the Platform") is committed to protecting the privacy of all individuals who access and use the dabu88 website at dabu88.app and the services made available thereon (collectively, the "Service"). This Privacy Policy ("Policy") describes how dabu88 collects, uses, stores, discloses, and safeguards personal information in connection with the Service.

By registering an account with dabu88, depositing funds, placing bets, or otherwise using any part of the Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Service and contact us to request account closure.

This Policy should be read alongside the dabu88 Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of this Policy, dabu88 acts as the data controller with respect to the personal data of registered players and website visitors. As data controller, dabu88 determines the purposes and means of processing personal data collected through the Service.

All enquiries, data access requests, correction requests, deletion requests, and complaints relating to the handling of personal data under this Policy should be directed to the dabu88 data protection contact at: [email protected]

dabu88 will acknowledge all data-related correspondence within five business days and will endeavour to resolve all requests within 30 calendar days of receipt, subject to the complexity of the request and any applicable legal obligations that may affect the timeline.

3 Data We Collect

3.1 Identity and Contact Data

When you register an account with dabu88, we collect the following categories of identity and contact information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification purposes).
• Residential address, including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postal code.
• Email address and mobile telephone number.
• Username selected at registration.

3.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect and store copies of the following documents:

• National Identity Card (NID), passport, or driver's licence.
• Proof of address (utility bill, bank statement, or government correspondence dated within 90 days).
• Proof of payment method (e.g., screenshot of bKash or Nagad account confirming ownership).
• Selfie photograph for identity confirmation where requested.

3.3 Financial Data

dabu88 collects transaction data related to your use of the Service, including:

• Deposit amounts, dates, and payment method identifiers (e.g., bKash number, Nagad number, Rocket account, Upay account, Visa or Mastercard last four digits).
• Withdrawal amounts, dates, and destination payment method identifiers.
• Account balance history and bonus transaction records.
• Betting history, including markets selected, stakes placed, and outcomes.

3.4 Technical and Usage Data

When you access the dabu88 website, our servers and analytics systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths through the platform.
• Session duration and login timestamps.
• Referring URL (the website you visited immediately before navigating to dabu88.app).

3.5 Communications Data

If you contact dabu88 customer support, we will retain records of that correspondence, including the content of messages, timestamps, and the outcome of any support tickets raised. This data is used to resolve disputes, improve service quality, and maintain audit records.

4 How We Collect Data

dabu88 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documentation, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, and server log files when you browse the dabu88 website, as described in the Cookies & Tracking section of this Policy.
• From payment providers — transaction confirmation data is received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank when you initiate a deposit or withdrawal. We receive only the minimum data necessary to confirm and record the transaction.
• From identity verification services — where dabu88 uses third-party KYC providers to assist in document verification, those providers may supply a verification result and associated identity data to dabu88.
• From fraud prevention and security services — we may receive flagging data from third-party security partners who help us detect prohibited conduct, multi-accounting, and financial crime.

5 Legal Basis for Processing

dabu88 processes your personal data on the following legal grounds:

• Contractual necessity — processing that is required to create and manage your account, process deposits and withdrawals, settle bets, and deliver the Service as agreed in the Terms and Conditions.
• Legal obligation — processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, fraud prevention obligations, and any other legal or regulatory duty applicable to dabu88's operations.
• Legitimate interests — processing carried out to protect the security and integrity of the platform, prevent fraud, improve our products and services, and communicate relevant operational updates to players.
• Consent — where dabu88 seeks your consent to send marketing communications or to process data for purposes beyond those described above. You may withdraw consent at any time by contacting [email protected], and withdrawal of consent will not affect the lawfulness of any prior processing.

6 How We Use Your Data

dabu88 uses the personal data we collect for the following purposes:

6.1 Account Management

To create, verify, and maintain your dabu88 player account; to process deposits and withdrawals; to apply and track bonus entitlements; to settle bets and calculate winnings; and to communicate account-related notifications including transaction confirmations and security alerts.

6.2 Identity Verification and Compliance

To verify your identity and age in accordance with our KYC obligations; to screen against relevant sanctions lists and politically exposed persons (PEP) databases; to detect and prevent money laundering, fraud, and multi-accounting; and to maintain the records required by applicable regulatory frameworks.

6.3 Customer Support

To respond to your enquiries and support requests; to investigate and resolve disputes; to maintain records of communications for quality assurance and training purposes; and to follow up on unresolved issues where appropriate.

6.4 Platform Improvement

To analyse usage patterns and player behaviour in aggregate and anonymised form; to identify technical issues and improve platform performance; to develop new features and products; and to conduct internal research and statistical analysis that helps us serve Bangladeshi players more effectively.

6.5 Responsible Gaming

To monitor player activity for indicators of problem gambling behaviour; to administer self-exclusion and deposit limit requests; to enforce cooling-off periods; and to provide appropriate responsible gaming interventions where necessary.

6.6 Marketing Communications

Where you have provided consent, to send you promotional offers, tournament announcements, seasonal bonuses, and other marketing communications by email or in-platform notification. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

7 Sharing Your Data

dabu88 does not sell, rent, or trade personal data. We may share your personal data with the following categories of third parties only to the extent necessary for the stated purpose:

7.1 Payment Service Providers

Transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank) solely to process the deposit or withdrawal you have requested. These providers process data under their own privacy policies and security standards.

7.2 Identity Verification and Fraud Prevention Providers

Where dabu88 engages third-party KYC or fraud prevention service providers, the minimum personal data necessary for verification or risk-scoring purposes is shared with those providers under strict data processing agreements that prohibit any secondary use of the data.

7.3 Technology and Hosting Providers

dabu88's platform infrastructure is supported by technology partners including cloud hosting providers, database administrators, and cybersecurity service providers. These partners access personal data only to the extent required to provide their contracted services and are bound by confidentiality obligations.

7.4 Game Providers

When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, limited session data (such as a pseudonymous player token) is shared with the game provider to enable game functionality. Full identity data is not shared with game providers.

7.5 Legal and Regulatory Disclosure

dabu88 may disclose personal data to law enforcement agencies, regulators, or courts where required by applicable law, court order, or regulatory obligation, or where dabu88 reasonably determines that disclosure is necessary to protect the rights, property, or safety of dabu88, its players, or the public.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They enable the website to recognise your device on subsequent visits, remember your preferences, and collect usage statistics. dabu88 uses both first-party cookies (set by dabu88.app directly) and third-party cookies (set by service providers operating on dabu88's behalf).

8.2 Types of Cookies Used

• Strictly necessary cookies — essential for the operation of the platform, including maintaining your login session, remembering your language preference, and ensuring security features function correctly. These cookies cannot be disabled without materially impairing platform functionality.
• Analytics cookies — used to collect aggregated, anonymised information about how visitors use the dabu88 website, including pages visited, session duration, and navigation paths. This data is used solely to improve platform performance and user experience.
• Functional cookies — used to remember your account preferences, such as your preferred game categories or display settings, so that you do not need to re-enter them on each visit.
• Security cookies — used to detect and prevent fraudulent activity, unauthorised login attempts, and bot activity on the platform.

8.3 Managing Cookies

You may configure your browser settings to refuse all or certain categories of cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the dabu88 platform. Instructions for managing cookies in major browsers are available in your browser's help documentation.

9 Data Retention

dabu88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention principles:

• Account data — retained for the duration of your account relationship with dabu88 and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC documentation — retained for a minimum of five years from the date of verification or account closure, whichever is later, in accordance with applicable AML requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction.
• Customer support communications — retained for a minimum of two years from the date of the last communication in a given support interaction.
• Technical and usage data — retained for up to 24 months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records — retained for the duration of your consent and for one year following withdrawal of consent, to demonstrate compliance.

Where dabu88 is required by law, court order, or regulatory direction to retain data for a longer period, the applicable legal retention period will take precedence over the timelines above.

10 Your Rights

Subject to applicable law and any overriding legitimate interests or legal obligations held by dabu88, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data dabu88 holds about you.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure — you may request that dabu88 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing — you may request that dabu88 suspend processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability — where technically feasible, you may request a machine-readable copy of personal data you have provided to dabu88.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please submit a written request to [email protected]. dabu88 will verify your identity before processing any data rights request and will respond within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case dabu88 will inform you of the extension and the reasons for it.

11 Security Measures

dabu88 implements a layered set of technical and organisational measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and dabu88's servers.
• Encryption of sensitive data fields at rest within dabu88's databases.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Intrusion detection and anomaly monitoring systems operating continuously.
• Staff training on data protection obligations and secure data handling practices.

Notwithstanding these measures, no method of transmission over the internet or electronic storage is completely secure. dabu88 cannot guarantee the absolute security of data transmitted to or from the platform. You accept the inherent risks of internet-based data transmission by using the Service.

In the event of a personal data breach that is likely to result in a high risk to your rights, dabu88 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

12 Policy Amendments

dabu88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business operations, or technical practices. Where amendments are material, dabu88 will notify registered players by email and via an in-platform notification at least seven days prior to the changes taking effect.

The current version of this Policy will always be available at dabu88.app/privacy-policy, with the "Last Updated" date prominently displayed at the top of the page. Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy or about the way dabu88 handles your personal data, please contact us at: [email protected]